Refund policy

 

We cannot accept for return or replacement any item that has been opened, unless it arrived to you in damaged condition. Please contact our customer service within 30 days of receiving the product.

 

Defective Products

If you received an item that was defective, please contact customer service at cs@jadatoys.com.

 

Requesting a Return Merchandise Authorization

As a valued customer, we want to deliver the best shopping experience. If you do need to return an item to us and the item is eligible for return, please contact customer service at cs@jadatoys.com to obtain a return merchandise authorization number and instructions. We cannot accept any returns without a Return Merchandise Authorization. All unauthorized returns will be returned to sender.

 

Packing and Sending Your Return

  1. Once you have received your Return Merchandise Authorization, pack the items securely in a box. You can use the box that the items arrived in or another box. Please ensure all old shipping labels and barcodes have been removed.
  2. Write the Return Merchandise Authorization number on the outside of the box, along with the address provided in the instructions.
  3. Send your Return to us using an insured or trackable shipping that is most convenient for you.

 

Requesting a Replacement

During the Return Merchandise Authorization, you can request a replacement for the same item (subject to availability) if yours has arrived to you in damaged condition.

 

Requesting a Refund

If a refund is issued, the purchase price of the item plus applicable sales tax will be credited. Shipping costs will not be refunded.  All eligible refunds are made to the original form of payment. We cannot issue a refund to gift recipients; however, you may request a replacement if the item is damaged.

 

Processing Your Return

Please allow 21 days for us to process your return. You will receive notification via e-mail confirming that your return has been received and processed. If, after 21 days, you still have not received an e-mail that your return has been processed, please contact customer service at cs@jadatoys.com. Please allow up to two billing cycles for any eligible refund to appear on your statement.